Safety, Health, and Environment (SHE) Management Platform in Mining Industry
SHERA App is a comprehensive Safety, Health, and Environment (SHE) management platform designed to optimize the performance, sustainability, and safety of operations in coal mining site area. Built from scratch, this project involved extensive UX research, usability testing with 10 participants, and iterative design improvements to create a user-centered solution for workplace safety management.
Organizations struggle with managing safety, health, and environmental compliance across their operations. Existing solutions often have complex information architecture, unclear task flows, and poor usability that hinder effective safety management. Workers and safety officers need a streamlined, intuitive mobile app that allows them to report incidents, track safety metrics, and access critical safety information quickly and efficiently.
To address these challenges, we conducted comprehensive user research — including usability testing with 10 participants across key user roles — to uncover the real pain points behind low task completion and slow incident reporting. The findings directly shaped a redesigned information architecture organized around user mental models, a streamlined incident-reporting workflow that cut form steps from eight to four, and a suite of field-ready features including offline mode, photo annotation, and quick-action shortcuts built for real-world site conditions. Every design decision was validated through iterative testing, resulting in a mobile SHE management platform that reduced reporting time by over 60%, raised task completion rates to 92%, and became a tool safety teams could actually rely on in the field, not just in the office.
Conducted comprehensive usability testing with 10 participants representing different user roles including safety officers, field workers, and managers. Testing sessions included task-based scenarios, think-aloud protocols, and post-test interviews. All sessions were recorded and analyzed for insights into user behavior, pain points, and opportunities for improvement.
Users experienced confusion navigating the initial information hierarchy. Safety categories were not organized according to user mental models, leading to increased task completion time. Key finding: Users expected safety reports to be organized by urgency and type rather than chronologically. This insight led to a complete restructuring of the navigation system.
Analysis revealed critical bottlenecks in the incident reporting workflow. Users struggled with multi-step forms that required excessive scrolling and data entry. Average task completion time was 4.5 minutes, well above the target of 2 minutes. Through iterative refinement, we reduced steps from 8 to 4 and introduced smart defaults and auto-fill capabilities.
Major pain points identified through usability testing:
Discovered several 'gain pages' where users had unexpectedly positive experiences. These features were enhanced and promoted in the final design:
Based on research findings, we implemented the following improvements:
Post-launch metrics demonstrated significant improvements across all key performance indicators:
Ongoing improvements planned for future iterations to further enhance user experience and safety management capabilities:
Sample participant quotes from usability testing: 'The new workflow is much faster - I can report incidents while still on-site' - Field Worker. 'The dashboard gives me instant visibility into our safety performance across all sites' - Safety Manager. 'Finally, a safety app that actually works the way I think' - Supervisor. 'Photo upload is so much easier now, even with spotty coverage' - Site Inspector.
The final design output showcases a comprehensive mobile interface optimized for workplace safety management. The design system includes intuitive navigation, streamlined workflows, and a clean visual hierarchy that prioritizes critical safety information.
I'm always excited to collaborate with teams and individuals who value thoughtful, user-centered design. If you're hiring, or have a project in mind, let's talk.
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